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Show 2 similiar complaints with 39 black points in total 3 for this casino. Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full.

Because there were no more complaints from the player or the casino, we believed that the player received the money. We are more than happy that the casino came with a good solution in favor of the player.

Insufficient evidence from player. After this request, the player stopped responding to the complaint thread so we consider it must have been solved and found for the casino.

The player joined the casino from a restricted country based on wrong marketing e-mail that they received. All bonus winnings were seized and the account was closed.

This case remains unresolved. Complaints on related Slot Madness Casino Unspecified relation. Ignoring a withdrawal requests for 5 months.

The player had waited for a withdrawal for more than 5 months, since then he won 5 times, no withdrawal was allowed since the 1st withdrawal request was pending.

The casino was not responding to this complaint. Waiting for a second withdrawal was extremely long, no reason was given by the casino.

The obtained money came in five transfers. He placed an official complaint regarding the remaining 8 USD. Casino wrote 3 different emails asking for all the evidence for verification.

Some of the email addresses were unable to reach. We consider this as unprofessional. Later the email was from sister casinos.

Player did not get an answer. Very long withdrawal process after already approved withdrawal request of only dollars. The waiting time was almost 4 months.

The casino confirmed they would send the payment. Withdrawal approved, but payment delayed. The casino had been prolonging the verification process, after the ID they asked for the passport, after giving them the passport the player was still waiting for the payment for an extremely long time.

Every time on the chat the player was asked to email his documents again, also to different email addresses. No response came to an official complaint.

After a withdrawal request, the account was closed. Casino responded that it was due to the audit of his account but later no response came.

After the player won USD which had been first approved for a withdrawal, the casino was auditing his account. No later response after the audit came so this case is uncertain and hard to decide.

The casino accused the player of having duplicate accounts. After accusing the player of having duplicate accounts the casino was not able to provide any evidence.

The player had been waiting for 4 months for his payment of USD but after placing an official complaint the casino closed his account.

An official statement from casino said the player had a duplicate account. Unfortunately, we have not heard from casino since then.

Long withdrawal process of 2 requests, no response. A really polite complaint was made from the player who had waited already for a long time after a withdrawal request was made.

The casino answered that sure the player had won and it was just taking more time than usual but it was going to be approved soon.

No response from the player whether he received the money, but we consider this payment as likely paid.

Long verification and withdrawal process, the player was complaining about the payment system. The casino replied the check would be paid. Verification took longer than usual.

The player was complaining that the payment process was too long as he had been waiting for more than 2 months.

The casino said that the player would get a check. The final response from the player was missing so we are not sure if the payment was paid or not.

We consider this as likely paid delayed payment. Complaints on related Raging Bull Casino Unspecified weak relation.

Player was accused of breaching bonus terms, but the casino did not show proper evidence. Casino representative told to the player that he should not had placed a complaint as she was helping him out.

Later they informed the player that the money he had received was not meant for him. He was accused of breaching bonus terms.

He played blackjack before completing the wagering requirements. This came after a month of waiting even though he was ensured multiple times he would receive his winnings.

No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without any evidence but the player was told to wait for his deposit refund.

Payment declined- no communication from the casino, unprofessional service. Another complaint regarding a delayed payment without any communication.

We are unable to tell if these customers ever got paid. The player waited for his payment and was unable to get any answer from the casino.

They only asked for identification documents again. The payment has an unknown status. Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month.

The player had 2 pending withdrawals and had been waiting over a month. Unable to get any information regarding these payments.

Many requests were declined in this time period in March , the player constantly got disconnected while trying to contact the live support.

No clue if he ever got paid or not. Delayed payment, even worse because the player was not able to get any reaction from the casino. The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates.

We have no clue if the player got paid or not. Again delayed payment, it was impossible to reach this casino via phone or email.

The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March The player won from a no deposit bonus.

The player tried to write to the casino support many times but he has got no reply. His winning was simply taken out of his account. Later he got different answers from the support.

He was told that a manager would call him soon but no one tried to reach him. Delayed payment- waiting for more than one month, unknown status of the payment.

The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything. The player was unable to get any information regarding his delayed payment.

The player just received an email saying his request had been declined, no reason given. After a successful verification process player was still unable to get his winning.

No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not. The player placed this complaint after 3 weeks of waiting for his payment.

The reason given was that the casino was changing the management. We are unable to decide what was the reason of it or if the player got paid.

One month later the player was still not paid. Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.

The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not.

This payment was pending since December In February still no outcome. The player was waiting to be paid and was unable to get any reasonable response from the support.

Withdrawal stayed requested and we do not know the outcome of this case. Delayed payment, no response from the casino. Delayed payment, customer support was confusing.

The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.

Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer.

However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.

Delayed payment after promising the player that his payment would never be late again. The outcome of this case stayed unclear, we have no clue if this customer was paid or not.

Withdrawal request was declined many times without any reason given. Complaints on related Dreams Casino Unspecified weak relation. The player was promised a refund of her deposit but lost her winning due to an honest mistake.

The player, Ellen, was accused of having a duplicate account. She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino.

The player found herself totally innocent in this. The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process.

No reaction policy, passive regulator. Very long withdrawal process where the casino stopped responding to the player completely. The casino never responded to the complaint and it stayed unresolved.

This was his second attempt to withdraw his winnings. Soon after he provided this information, the withdrawals started coming into his account one after another.

The account was closed for a valid reason with evidence showed by the casino. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed.

We think this is a valid reason for an account closure. We have no information whether the deposits have been refunded or not. Three withdrawal requests are pending for more than 6 months.

The player provided a questionable evidence. The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.

Unfortunately, the casino never replied to this complaint and did not give any statement. Complaints on related Palace of Chance Casino Unspecified weak relation.

The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.

Unfortunately, the player got just an automatic response for every inquiry, claiming that they would answer in 5 days, but they never did. We understand this can be really frustrating for the player.

The current status is unknown. Delayed payment, the casino was not responding to emails from the player.

The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails.

There was no reaction even after complaining publicly. Player was waiting for his winnings for over 4 months. The casino closed his account. We consider this case uncertain.

The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.

It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check. Two withdrawal requests approved after a week, but the payment was delayed.

The player complained publicly because of a delayed payment. Delayed payment, the player complained about not receiving a tracking number.

The player was unsatisfied because he had no information about when the casino planned to process his payment. He was arguing he had not received any tracking number and wanted to get more information about his money.

He accused the casino of not giving him any tracking number. The casino officially answered that the tracking number had been emailed to the player.

Long verification process, money not received even 4 months after the casino had claimed it was on the way. It was obvious the player had the right to get his winnings.

Casino answered that the verification process could take up to 15 business days. Later they answered that the payment approval could take up to 10 business days.

The payment was taking too long. Casino reassured the player that he would get his money. After few months, it was still not clear whether the player received his winnings.

Complaints on related Grand Fortune Casino Unspecified weak relation. Exremely long processing of withdrawal. Casino asked for a phone verification, the next day they asked for it again.

Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.

No further information on this case. Account linked to ex-wife household, winnings canceled. The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.

However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.

Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.

Bonus conditions breach, all funds were seized. Player complained that his withdrawal request was rejected. Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.

No reaction from the casino, no more update since then. He got paid in previous complaints Raging Bull casino after the usual delay. Delayed payment, but aproved by the casino representative.

Confirmed payment by the casino, but still delayed. Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player.

Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.

The representative claimed the situation was complicated because of the number of the payments, there were six of them. From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint.

Therefore, it remained unresolved. There is no further update on this case since the casino never responded to her complaint. Delayed payment to the player from the USA and the casino used the payment processor as an excuse.

In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid.

The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.

Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.

The complaint remained unresolved. Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.

The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.

Another complaint about having had to wait for a payment for 60 days. The casino responded and the payment was approved, the player would get the payment soon.

We consider this payment likely to have been paid. Complaints on related Slots of Vegas Casino Unspecified weak relation.

Extremely long withdrawal process while the case had been under the investigation. Later on, they were informed that the payment was on hold and the account is under the investigation.

Almost three weeks passed and the case was still investigated without any update and remains unresolved. Extremely long withdrawal process without a relevant reason.

After the player contacted the customer support, they told them to wait a few more days. When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.

The payment never came and the case remains unresolved. The account was closed and the payment was put on hold due to the account being audited.

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Long verification process without getting any answers from the casino. The player, Matt, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino.

On one occasion, they canceled some of his winnings for a reason of not playing according to the rules. The player asked for an explanation, but none was given.

No reaction from the casino, no more update. But we believe that the player received the rest of their money. There is no further information.

Long withdrawal process due to a software issue ending with an account closure. The player complained that after he had won and was about to request a withdrawal, the casino software was unresponsive.

He was told to wait a few minutes but when he logged back into his account, it was closed. The player had issues with affiliate casinos before and was not happy with the way the Canadian casinos treat their players.

Casino replied without any resolution offered to the player. No more update from the player. The player had their first withdrawal request approved in October, but ever since then, they were unable to get any accurate information on the withdrawal.

They were told that they would receive a tracking number of their payment two weeks prior they filled a complaint. No more update since. Player has probably been paid.

Show 5 similiar complaints with 3, black points in total. Delayed payment, likely paid. The player was complaining about not being able to get his winning approved even though he had sent the documents for verification approximately seven times.

Casino representative replied that she would check on this issue. There was no more update since and we believe that the player was probably paid.

Extremely long withdrawal processing. The player is complaining about huge delays in payments. The player complained that he was told that he would receive multiple small payments within several months.

Being a VIP member, he felt that he had been mistreated by the casino. The casino replied that the payments would come soon.

There is no update since and the player had probably been paid. The winning was sent to the player via check but it was not eligible to be cashed out.

The player complained that after she received a check from the casino and deposited it into her bank account, it was not possible to cash it.

The bank said that the accounts on the check to be debited from were nonexisting. The casino replied by giving the player contact information to Escalations Manager.

The player had been waiting for their winning for almost a year. Player contacted the casino about this mistake on many occasions.

Casino replied after the player made this complaint. After he made this complaint, the casino proceeded and the player received two checks.

He was supposed to receive next check, but there was no more update since. We believe that the player had probably been paid. Extremely long verification and withdrawal process.

The casino kept giving the player fake promises, apologies, and excuses. The player complained that he had made 3 withdrawal requests, first in October, but in December he still had no information about the casino approving any of his withdrawals.

He had sent required documents several times, still, he had no statement from the casino. We believe that the player has probably been paid.

The player complained about not receiving any confirmation about the money transfer even though the withdrawal was approved.

No update since then is available but we believe the player has probably been paid. The player was unhappy because of the long withdrawal process of over two months.

Chris requested a few withdrawals. The casino mediator replied and reassured him some of the payments were sent out. There is no further update available.

Long withdrawal process, a player from the US receives her payments very slowly. The player complained that the delay when the payment was promised to her went way past the limit.

The casino explained to her that because of her being a US resident, they needed to make sure she would be able to receive a payment when they would send it, hence the long withdrawal process.

The player received her payment with months delays. We strongly believe she was paid in full. Long withdrawal process, the player has been waiting for his payment for over 2 months.

The player complained about a huge delay in payment. In the end, we believe that the player had been paid, no more update since.

Verz long withdrawal process. The player complained about not receiving his approved payments. The casino contacted him for further information about the withdrawal payment method, a casino mediator reassured him the payment was processed and would be received soon.

At the last update, the player has still been waiting for the payment, no more update since then, the player has probably been paid.

Very long withdrawal process. The player complained about not receiving his payment one month after he submitted a request.

The casino told him a check would be sent out soon. There is no more update from the player since then, he has probably been paid.

The player has been waiting for the payment for over 2 months. The player complained about very long withdrawal process. Long withdrawal process where the player has been waiting for the payment for over 3 months.

His account was terminated, the issue got resolved. To add more, his account was closed for no reason given by the casino.

Finally, the casino mediator replied and had a look at this issue, the player has probably been paid. Long withdrawal process where the player had been waiting for his payment for over two months.

Long withdrawal process, the player was waiting for his payment for over a month. There is no further information available.

The player complained about very long withdrawal process experience. He said this was the second time he had a delayed payment and was asking others if it happened to them too.

We believe the payment was received. The casino said it was a bank issue and asked the player to open a new bank account. The player is complained about not receiving his winning.

The casino says they kept sending it but it was being withheld by the bank. The player asked for checks instead of wire transfer but the casino said check would be withheld too and asked the player to open a bank account in a different bank, which player refuses to do.

No reaction from the casino, no more update from the player, the player has probably been paid. The player received a check with his winning but it got refused by the bank.

No more update from the player who we believe has probably been paid. Delayed payment for over six weeks due to a withdrawal process.

The player was complaining that despite him being a VIP member, his payment was purposely delayed. When he asked the casino representative what happened, as he had complained before, he only got a vague reply.

Long withdrawal processing, player was waiting for his payment for over 2 months. Player was complaining about long withdrawal processing.

The player kept contacting the casino but got no clear answer. Long withdrawal process, the player had been waiting for their winning for over three months.

The player was complaining because, despite a withdrawal request being approved, the payment was not transferred three months later. In the end, the casino replied that the payment was sent for transfer.

Since there were no new updates from the player, we think that they were paid in the end. Extremely delayed withdrawal process.

In the end, the player received his money the following month, but there were some issues with the bank accepting the check. No more update ever since then and since the player received the 1st check, he has probably been paid the rest of the winning.

The player complained about the casino not replying to him at all. The player was complaining about casino not reacting to his demands for information about his payment process.

There is no update ever since then but we believe that the player has probably been paid. Long withdrawal processing and the player complained about huge delays in payment processing.

The player was complaining about very long withdrawal processing and a constant prolongation of the process.

Finally, he got a reply saying that the casino had tried to transfer money to his account but it was rejected by the bank. In the end, he found a transfer solution with the casino mediator.

No update since then is available and the player has probably been paid. Very long withdrawal process where the player felt that nothing was being done until they filled a complaint.

The casino kept on communicating with the player and promised their payment would arrive, slowly, but surely. At the last update, they were still waiting for their last payment.

Player has probably been paid in full. The player received their 1st payment but four others had been extremely delayed.

The player confirmed receiving of the first payment and complaint was closed. Unfortunately, he had to reopen it one month later because there was a problem with the first two checks.

The other checks were good to go. There is no definitive information about when it was delivered to the player. Player had been waiting for the payment for months, things started to move after he made a complaint.

The player stated that he had been waiting for his winning for months. He had been contacting the casino via phone and they were never available to speak to him.

Finally, he filed a complaint online and received a reply from the casino about his payment being processed.

No update since and the player has probably been paid. Extremely long withdrawal process. Player had been waiting to receive his winning for a long time.

The player stated that his withdrawal was approved at the end of November and was promised to receive the winning before Christmas.

The player was waiting for the last payment for a while. The player received partial refund and was waiting for the last payment but it was seriously delayed and the case remains unresolved.

The player complained about not getting any of his winnings. The player used to be a VIP member and had the first withdrawal approved in November and the second one in December There was no reaction from the casino, no more update, the player has probably been paid.

The player canceled their withdrawal and decided to close the account. Extremely long withdrawal processing of a smaller amount.

The player complained about a late payment of his winning. The casino reacted to the complaint but there is no more update since then and the player has probably been paid.

The player sent requested documents several times and almost two months later he was told one document was still missing. The player complained about casino not processing the documents he sent for the verification.

The player had sent it a long time ago. No more update since then, the player has probably been paid. Extremely long withdrawal process for no reason given.

No more update ever since then and the player has probably been paid. The player requested a withdrawal. The casino accommodated the player with money gram payment method with five payments, of which only two out of them were received.

The player was updating complaint thread daily but stopped just after the player received first two payments.

Show 35 similiar complaints with 2, black points in total. Delayed payment, status unknown. After five weeks of waiting, the player received their first payment installment.

Soon after that, the complaint was closed at that point. We believe it was just delayed and the player received all the money. The player got no reply from the casino after he requested withdrawal and sent the necessary documentation.

The player, Spoon, complained about the lack of information he received from the casino. He has been waiting for his winning for over a month.

No reply from the casino, no more update available. Long withdrawal process, still no update from the casino after one month. No reply from the casino, no more update.

The player was waiting for the last payment to arrive. The player received all of their payment installments, but one. The player provided a wrong account number and because of that, the payment was delayed.

There have been no further updates about this case since then but we assume that the player has been paid in the end. The player was having issues with the verification because he was getting a new driving license.

The player was in the process of obtaining a new driving license and the whole process would take up to four months. Long withdrawal processing - the player was waiting for over a month, no news from the casino.

No reaction from the casino, no more update from the player. Extremely long withdrawal processing for over two months.

The player is complaining about not receiving any payment and a lack of contact from casino support. Extremely long withdrawal process for over two months.

The casino paid the player a full amount of winning and the complaint became solved. The player had problems with receiving their money, changed the payment method after which part of the payment was missing.

Casino accommodated the player with an alternative way of payment after this incident. There is no further update ever since. Show 11 similiar complaints with 1, black points in total.

The player requested a withdrawal almost two months prior to the filing of the complaint. The payments were approved but not received in more than seven weeks.

When the player filled the complaint, Tawni, the casino representative, responded that she would look into.

Complaints on related Captain Jack Casino Unspecified relation. A player from the US had a problem receiving already approved withdrawal.

Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours.

Casino claimed the money had been paid, the player still insisted on not having received anything. The player received only some of his money 1 of 2 withdrawals after almost 2 months, the casino claimed there was just 1 withdrawal from his account.

An uncertain case, no evidence shown. His withdrawal was approved on March 9th, , but it had been delayed. After complaining, the player received his winnings on April 21st, He received a response from the casino only after complaining multiple times.

No further evidence was provided by either side. No valid reason or excuse was given by the casino. German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason.

There was no further response from either side. The casino kept on asking the player to resend the documents needed for verification which caused a delay in the process.

Complaints on related Royal Ace Casino Unspecified relation. No reaction, passive regulator. Delayed payment, unclear case, the player had been claiming his winning for 8 months.

The player was considering a legal action against the casino. Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account.

Player just got one reply saying the casino representative was out of office and would get back to him ASAP. The player was considering legal action against the casino.

No other updates since. Delayed payment, the player received only half of his winnings. He received half of the winnings after 6 weeks.

Later on, the casino replied about the casino representative being out of office. Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player said he had never received the money.

Withdrawal took too long, a check received after complaining publicly was refused by the bank. Player was waiting for the payment of his winnings for over a month.

He then received a payment by check, however, it was refused by his bank. According to the last update, the player was in contact with his bank, trying to solve the issue with the check.

It is so far unknown whether the player received his winning or not. He had several unpaid requests pending on his account, which have already been approved.

He complained that he had to wait weeks or even months for his withdrawals. The casino replied to his complaint and informed him about his next incoming payment.

The player provided a chat transcript with the casino support confirming sending money to the processor. You are about to go to the simplified Italian version of AskGamblers.

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